Sinch Releases 2026 Predictions: AI to Redefine How Brands Connect
STOCKHOLM, Sweden, November 11, 2025 – Artificial intelligence is rewriting the rules of digital communication. According to Sinch (Sinch AB (publ) 2026 predictions, AI agents, voice technology, and conversational messaging will converge to drive a fivefold increase in customer interactions, with smarter systems, data flows, and security layers redefining how brands connect with consumers worldwide.
The convergence of conversational messaging and generative AI is creating an explosion in communication volume. Sinch predicts that AI agents for both businesses and consumers will create entirely new categories of interaction, redefining engagement models and forcing companies to redesign their communication frameworks for scale, context, and trust.
“Sinch powers over 900 billion interactions every year for 190,000 businesses, reaching virtually every mobile phone on the planet,” said Daniel Morris, Chief Product Officer at Sinch. “That scale gives us a unique view of where the world is heading. Our predictions aren’t theory, they’re grounded in real data and billions of live conversations showing how AI, messaging and trust are reshaping communication.”
Sinch’s top eight tech predictions for 2026:
“AI is no longer just transforming technology; it’s transforming digital communication itself. In 2026, every conversation will be smarter, faster, and more human. The brands that embrace this shift will turn it into a powerful growth engine,” Daniel Morris concluded.
For the full Sinch Predictions 2026 report, visit Sinch predicts
For further information, please contact
Fredrik Hallstan
Head of Corporate Communications
Mobile: +46 761 15 38 30
E-mail: fredrik.hallstan@sinch.com
Sinch is pioneering the way the world communicates. More than 190,000 businesses – including many of the world's largest tech companies – rely on Sinch’s Customer Communications Cloud to improve customer experience through mobile messaging, voice, and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO:SINCH. Visit us at sinch.com.
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